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Why do I get - 'Unallowed: Not Provisioned Yet' when I try to send a picture?

Monthly / Pay as you go

This message means that you need to get your phone set up to send and receive picture messages. To get this done simply contact Customer Service.

Contact Customer Service

If you have had this done within the past 48 hours, but are still receiving the message, your phone probably has not been updated by the network. To refresh your phone on the network just turn your phone off for 5 - 10 minutes and then back on again.

Once set up, you will only get text messages referring you to www.vodafone.co.uk/getmyphoto if you do not have a picture phone.

Business

This message means that you need to get your phone set up to send and receive picture messages. To get this done simply contact Customer Service.

Contact Business Customer Service

If you have had this done within the past 48 hours, but are still receiving the message, your phone probably has not been updated by the network. To refresh your phone on the network just turn your phone off for 5 - 10 minutes and then back on again.

Once set up, you will only get text messages referring you to www.vodafone.co.uk/getmyphoto if you do not have a picture phone.