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Your bill and online account

Your bill and online account

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Questions about Understanding your bill

Why's my first bill higher than I expected?

Your first bill might be a bit higher than you expect because it covers:

  • Your monthly charge – including your plan, insurance and extras – for the first few days while we set up your account
  • Your monthly charge for the coming month
  • Any calls, texts or data not included in your plan in the first few days

We only do this for the first month – next month you’ll only have to pay for a single month.

 

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