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Questions about Topping up your phone

Can I top up automatically?

Yes. It’s simple to top up your own phone, and you can even top up for ten of your family and friends. It works while you’re abroad, too.

To set it up, just log into My Vodafone, choose the ‘Costs and Usage’ tab, then ‘Automatic TopUps’ and follow the steps.

You can also:

  • Set up a direct debit, or pay with your credit or debit card

  • Pick the amount you want to top up - £5, £10, £15, £20, £25 or £30

  • Choose how often you want to top up:
    1. Weekly – pick the day
    2. Monthly – pick any date between the 1st and 28th of each month
    3. Vodafone Freebees – if you want to get the same Freebee each month, you can set it to start every 30 days (assuming you’ve topped up the minimum amount in that time)
  • Register additional numbers and give them nicknames if you want to top up for friends and family members

If you’re registering a card for the first time, you’ll need to top up at least £5 straight away.

We’ll email you to let you know when an Automatic TopUp happens, or you can check by calling * # 1345 # any time you like. It’ll show as ‘Vodafone TopUp’ on your bank statement.

Then you can change things by logging back in to My Vodafone. If you’re changing your debit or credit card, you’ll need to cancel your top ups and set them up again afterwards.

 

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